Damaged LG tv

Cam0508
Contributor
Contributor

‎27-12-2021 10:50 AM

Ordered tv last month for sons xmas and when he opened it yesterday the screen is damaged...any idea how I get this replaced?

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6 REPLIES 6
mikeliuk
Ace Contributor
Ace Contributor

‎27-12-2021 11:52 AM

Hi @Cam0508 ,

 

I recommend to take photographic evidence and contact EE by online chat, calling, or wherever you purchased as soon as they open.

 

From memory, there was another similar report on here a few days ago that you may want to search for regarding a smashed TV screen, incorrectly packaged.

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Leanne_T
EE Community Support Team

‎27-12-2021 02:35 PM

Hi there @Cam0508 

 

Welcome to the EE Community. 

 

I'm sorry to hear your TV is damaged. Our Customer Care Team will be happy if you give us a call on 150. 

 

Let me know how you get on. 

 

Leanne. 

Cam0508
Contributor
Contributor
In response to Leanne_T

‎29-12-2021 10:12 AM

Good morning

 

I am actually at work all day can I do this via online chat?

 

Thanks

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Leanne_T
EE Community Support Team
In response to Cam0508

‎29-12-2021 10:36 AM

Hi @Cam0508

 

Thanks for coming back to us. 

 

Please see our Contact us page, for all the ways to get in touch and get this sorted 🙂

 

Let us know how you get on.

 

Leanne. 

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Cam0508
Contributor
Contributor
In response to Leanne_T

‎29-12-2021 12:58 PM

Good afternoon

 

I have emailed a couple of days ago and had 1 response asking for my account number....I wean to get this sorted ASAP

 

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Christopher_G
EE Community Support Team
In response to Cam0508

‎29-12-2021 02:38 PM

Hi @Cam0508

 

Have you tried speaking to the live chat team on the link that @Leanne_T posted?

 

Chris

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