Damaged LG tv

[Cam0508]

Ordered tv last month for sons xmas and when he opened it yesterday the screen is damaged...any idea how I get this replaced?

[mikeliuk]

Hi @Cam0508 ,

I recommend to take photographic evidence and contact EE by online chat, calling, or wherever you purchased as soon as they open.

From memory, there was another similar report on here a few days ago that you may want to search for regarding a smashed TV screen, incorrectly packaged.

[Leanne_T]

Hi there @Cam0508 

Welcome to the EE Community. 

I'm sorry to hear your TV is damaged. Our Customer Care Team will be happy if you give us a call on 150. 

Let me know how you get on. 

Leanne. 

[Cam0508]

Good morning

I am actually at work all day can I do this via online chat?

Thanks

[Leanne_T]

Hi @Cam0508

Thanks for coming back to us. 

Please see our Contact us page, for all the ways to get in touch and get this sorted 🙂

Let us know how you get on.

Leanne. 

[Cam0508]

Good afternoon

I have emailed a couple of days ago and had 1 response asking for my account number....I wean to get this sorted ASAP

[Christopher_G]

Hi @Cam0508

Have you tried speaking to the live chat team on the link that @Leanne_T posted?

Chris