The EE Community

Now addons when billed via EE or BT

Is there a reason that no provision is available to EE/BT customers who have been sold a Now package  (either on its own or as component of an EETV  package} by EE /BT  cannot add NOW Ultra Boost to use on those devices that offer  the higher quality...

Issues with PS5 Remote Play

Hey everyone, fairly sure I'm not the first person nor will be the last to have this issue. Made the swap from BT to EE last week, and was assured everything should be exactly the same, simple straight swap and for the most part it has been. Except f...

EE TV remote can’t select input sources

Just got a new Hisense TV and plugged in a new EE TV Box Pro for the first time. EE remote control paired with the TV perfectly and can control TV volume just fine. But when I try to select another input source, the source button on the EE remote ope...

Roaming EU

Hello,I’ve just received a £427 bill from EE, mostly for roaming charges while I was in Poland.I’m on the Full Works iPhone SIM plan. Before travelling, I specifically asked an EE store employee whether EU roaming was included, and was told yes. I as...

Why still billing me after my contract expired?

I had 24month contract of phone and sim, contract ends 25th May 2025. And funny enough I got debited again June 19th which was meant to be my set date for direct debit. Ps. Am I to inform EE my contract expired before they stop direct debit? 

No 5G for Pay as you go

There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the va...

I need to make a data gift urgently on my app but it won’t let me

Protest

Why is my SIM card's internet limited and I don't have access to all websites?