Gaming unleashed text

Dean_taylor1978
Contributor
Contributor

‎07-05-2021 08:19 PM

I received my gaming unleashed text today, I followed the link and activated my unleashed bundle no problems, but I haven't received anything regarding my Controller? No text or code? When I contacted EE the guy said it would be sent automatically but I'm not convinced!! Can someone help me as EE aren't helping me at all 

 

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29 REPLIES 29
Dean_taylor1978
Contributor
Contributor
In response to Dean_taylor1978

‎07-05-2021 06:41 PM

I've received my unleashed text and activated my pass, but I've not received my text about my controller?? When I phoned I was told it would be sent automatically but reading through here that doesn't appear true! Can you please help me with my query? I just want my controller that I'm paying monthly for please!! 

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Northerner
EE Community Star
EE Community Star

‎07-05-2021 08:52 PM

Hi @Dean_taylor1978 

 

You've spoken to an EE representative and received your answer. What more do you want? There is account access on these forums. 

 

Just wait

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Dean_taylor1978
Contributor
Contributor
In response to Northerner

‎07-05-2021 08:55 PM

Because in order to get the controller you have to redeem a code, in order to redeem a code you have to receive a text, so I haven't got my answer no, because I haven't received my text to redeem my code to receive my Controller, so your comments unhelpful

Northerner
EE Community Star
EE Community Star
In response to Dean_taylor1978

‎07-05-2021 09:14 PM

Hi @Dean_taylor1978 

 

You receive a text after 14 days, if it's more than 18 days then try texting  UNLEASHED to 150. However the EE representative has already said you will receive your text. You just have to wait. 

 

The T&C are here:

 

https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/gaming-unleashed-bundle

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Dean_taylor1978
Contributor
Contributor
In response to Northerner

‎07-05-2021 10:23 PM

What part of my original message did you not read? I received my unleashed text, I activated my unleashed pass but I've heard nothing about the controller which is a separate text which should come after you activated the pass! When I spoke to EE I was told the controller just gets sent automatically but I know that isn't the case

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James_B
EE Community Manager
EE Community Manager
In response to Dean_taylor1978

‎08-05-2021 08:26 AM

Hi @Dean_taylor1978,

 

The person you spoke to is correct in saying the text is sent automatically? Have you received it yet?

 

James

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Dean_taylor1978
Contributor
Contributor
In response to James_B

‎08-05-2021 08:47 AM - edited ‎08-05-2021 08:50 AM

@James_B @I received a gaming unleashed text, I activated my Xbox pass, but I've not had anything regarding my controller

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James_B
EE Community Manager
EE Community Manager
In response to Dean_taylor1978

‎08-05-2021 09:22 AM

Hi @Dean_taylor1978,

 

What was the full response you received when you sent UNLEASHED to 150?

 

James

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Dean_taylor1978
Contributor
Contributor
In response to James_B

‎08-05-2021 09:43 AM - edited ‎08-05-2021 09:44 AM

@James_B 

Hi from EE. You can now set up your inclusive Xbox Game Pass Ultimate here https:// and complete set up. 

Be sure to sign in or create an account using the email address of the person who will be using the service. 

 

Terms for both apply at https://ee.co.uk/gaming-terms

That's copied from message, that's the only text I've received (I edited to remove link)

 

 

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