Connection issues

[Patrecef]

Hi anyone having issues with watsapp on 4G EE?

[bristolian · Accepted solution]

Hello @Patrecef 

All is good for me. What are the issues you're having? Can you use mobile data for other functions, web browsing etc?

[Patrecef]

no all will be down same time either calls or browsing.

[bristolian]

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@Patrecef wrote:

no all will be down same time either calls or browsing.

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Does your phone show signal bars? If not, then try restarting your phone and check on the status board under "check network" for any local issues in your area.

[Patrecef]

Yes I can see signal bars and if it’s a local issue even than I can’t get in touch with EE customer service team .

[Christopher_G]

Did you check for or report a problem on the network status checker, @Patrecef?

That way our network team can investigate whether there's a problem locally.

Chris

[Patrecef]

Network been very very poor I would say substandard. I can’t get in touch with EE . Very poor overall service.

[Patrecef]

I have been complaining about very poor or substandard network from EE off late this never happened before and I have had no satisfactory reply so far , after associated with EE for over 6 years it really disappointing .

[Jon_K]

Hi @Patrecef.

Have you been able to check our Network Status Checker yet? It will allow you to check for any ongoing work or problems in your area.

How are you trying to contact us?

Jon

[Patrecef]

I can’t even check internet speed as the web page only loading all the time and I tried calling on 150 customer service