Gaming unleashed text

Dean_taylor1978
Contributor
Contributor

I received my gaming unleashed text today, I followed the link and activated my unleashed bundle no problems, but I haven't received anything regarding my Controller? No text or code? When I contacted EE the guy said it would be sent automatically but I'm not convinced!! Can someone help me as EE aren't helping me at all 

 

29 REPLIES 29

Thanks for confirming @Dean_taylor1978

 

Please get in touch with Customer Care and let them know you still haven't received your link so a member of the team can chase this up for you.

 

They'll be happy to help.

 

James

Thank you @James_B I've just spoken to them and they've confirmed I was correct and that I should indeed have received a second text, they have now instructed it and I am now getting it sorted by Tuesday, perhaps in future @Northerner you should try reading what people are saying instead of jumping down their throats 

That's great @Dean_taylor1978

 

Thanks for letting us know.

 

James

davj
Established Contributor
Established Contributor

I haven't received the controller text either, got the microsoft text and set that up fine but then nothing else

James_B
EE Community Manager
EE Community Manager

Hi @davj,

 

When did you place your order?

 

Thanks

 

James

davj
Established Contributor
Established Contributor

I never received the text to place the order for the controller

Leanne_T
EE Community Support Team

Morning @davj

 

Thanks for coming back to us. 

 

What date did you place the order for your new phone and plan? 

 

Thanks 🙂

 

Leanne.

davj
Established Contributor
Established Contributor

It was May 1st, I got the xbox text on May 16th and activated it, never got the text re the controller

Thanks

David

Leanne_T
EE Community Support Team

Thanks @davj

 

The offer for Gaming Unleashed bundle with the free controller ended on the 6th April 2021, so it had already ended when you purchased your phone. Sorry you've missed out this time.

 

Thanks. 

 

Leanne.

davj
Established Contributor
Established Contributor

It was still showing on the add-on screen when I got the new contract, it definitely said 12 months xbox unlimited and free controller. Seems a bit much to advertise it then say oh you're too late

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