Gaming unleashed text

[Dean_taylor1978]

I received my gaming unleashed text today, I followed the link and activated my unleashed bundle no problems, but I haven't received anything regarding my Controller? No text or code? When I contacted EE the guy said it would be sent automatically but I'm not convinced!! Can someone help me as EE aren't helping me at all 

[James_B]

Thanks for confirming @Dean_taylor1978

Please get in touch with Customer Care and let them know you still haven't received your link so a member of the team can chase this up for you.

They'll be happy to help.

James

[Dean_taylor1978]

Thank you @James_B I've just spoken to them and they've confirmed I was correct and that I should indeed have received a second text, they have now instructed it and I am now getting it sorted by Tuesday, perhaps in future @Northerner you should try reading what people are saying instead of jumping down their throats 

[James_B]

That's great @Dean_taylor1978

Thanks for letting us know.

James

[davj]

I haven't received the controller text either, got the microsoft text and set that up fine but then nothing else

[James_B]

Hi @davj,

When did you place your order?

Thanks

James

[davj]

I never received the text to place the order for the controller

[Leanne_T]

Morning @davj

Thanks for coming back to us. 

What date did you place the order for your new phone and plan? 

Thanks 🙂

Leanne.

[davj]

It was May 1st, I got the xbox text on May 16th and activated it, never got the text re the controller

Thanks

David

[Leanne_T]

Thanks @davj

The offer for Gaming Unleashed bundle with the free controller ended on the 6th April 2021, so it had already ended when you purchased your phone. Sorry you've missed out this time.

Thanks. 

Leanne.

[davj]

It was still showing on the add-on screen when I got the new contract, it definitely said 12 months xbox unlimited and free controller. Seems a bit much to advertise it then say oh you're too late