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23-09-2021 12:44 AM
Since I got new phone.been told to pay 70 pound upfront one off pay.but I v been charged again 70 pound as extra charge in my bill.showing equipment cost 149.99 pound.dont understand why been charged for 70 initially and after paid such one off payment then why again been charged as another one off equipment payment.make no sense
23-09-2021 09:03 AM
Hi @Mohibur99
Thanks for coming to the community.
Has this been added to the total amount to pay?
Thanks 🙂
Leanne.
23-09-2021 09:18 AM
23-09-2021 09:20 AM
23-09-2021 10:15 AM
23-09-2021 10:17 AM
Thanks @Mohibur99
In this case, please get in touch with our Mobile Care team they will be happy to help 🙂
Leanne.
23-09-2021 10:19 AM
23-09-2021 10:20 AM