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Confused

Mohibur99
Investigator
Investigator

Since I got new phone.been told to pay 70 pound upfront one off pay.but I v been charged again 70 pound as extra charge in my bill.showing equipment cost 149.99 pound.dont understand why been charged for 70 initially and after paid such one off payment then why again been charged as another one off equipment payment.make no sense

7 REPLIES 7
Leanne_T
EE Community Support Team

Hi @Mohibur99

 

Thanks for coming to the community. 

 

Has this been added to the total amount to pay? 

 

Thanks 🙂

 

Leanne. 

Terms was 24 months contract.15 pound per months.upfront one off 70 pound which has been paid.so new bill said as I have to pay again 70 pound as equipment cost.


Sent from Yahoo Mail on Android
Leanne_T
EE Community Support Team

Hi @Mohibur99

 

Does the bill have a credit showing for the amount you have paid? 

 

Leanne.

No

Sent from Yahoo Mail on Android
Leanne_T
EE Community Support Team

Thanks @Mohibur99

 

In this case, please get in touch with our Mobile Care team they will be happy to help 🙂

 

Leanne.

Ok.thank you

Sent from Yahoo Mail on Android
Leanne_T
EE Community Support Team

No problem @Mohibur99 🙂

 

Leanne.