Compra online

Henryy1
Explorer

‎09-01-2020 11:40 AM - last edited on ‎09-01-2020 12:09 PM by

Good morning I made an online purchase order number is xko2******** And so far I have not received any confirmation by email. I want to know what happened because if I'm not looking for another carrier. I await answer! 

 

[Mod edit: removed personal information from the public forum]

3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎09-01-2020 11:46 AM - edited ‎09-01-2020 11:47 AM

Hi @Henryy1,

 

When did you make the order?

 

There was an issue with sending out order confirmations during the new year, however your order would have still been processed so you need to check before going with another provider, otherwise you could end up with two providers!

 

You can get in touch customer service via liva chat or by calling freephone 0800 317 720 who will be able to advise further.

 

Unfortunately nobody has access to customer accounts here on the community.

 

Thanks,

Alex

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0 Helpful
Henryy1
Explorer

‎09-01-2020 12:39 PM

Good Morning! Do me a kindness then, cancel this order that was made, that I go to the store with a friend I understand but from English to help me!

0 Helpful
Leanne_T
EE Community Support Team
In response to Henryy1

‎09-01-2020 12:44 PM

Hello there @Henryy1

 

Thanks for coming to the community.

 

I am sorry we are unable to cancel orders on the community.

 

If you get in touch with our Mobile Care team on 0800 956 6000, they can get your order looked into and give you an update.

 

You can also chat to us, by selecting EE on our get in touch page.

 

Thanks.

 

Leanne.