Close account

John19831
Visitor

‎02-11-2021 01:38 PM

Hi I have left England last year and I contact the EE for stopping my account but its not now I see i got lots of money to pay and I will cant pay it all and thanks 

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎02-11-2021 01:51 PM

When did you contact EE to close the account?

 

Did you call?

 

Were you still in contract.

 

If you are still in contract you have to pay the remainder of the contract off. They won't let you cancel without paying it all off.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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Christopher_G
EE Community Support Team

‎02-11-2021 02:13 PM

Hi @John19831

 

How did you request to cancel? Were you looking to change your number to pay as you go, cancel it completely or use a PAC code to transfer your number to another network?

 

Chris