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18-08-2021 07:46 PM
Hi I have the oppo X2 find pro not had it a year yet will be a year Oct 25th but the charger port on the phone keeps releasing the charger cable, it fits fine in my son's or the Mrs , but won't stay in mine, I need to send it back but do I need all the box and charger cable also do I need to unlock the phone.
19-08-2021 07:55 AM
Hi @Carpetman35.
Welcome to the community.
Have you already organised to have it sent back, or are you asking us if it's possible to send it back?
Does this problem happen with more than one charger?
Jon
19-08-2021 08:07 AM
19-08-2021 08:10 AM
Thanks @Carpetman35.
Was this an insurance replacement, or were you asked to send it back for repair?
Jon
19-08-2021 08:31 AM
19-08-2021 09:04 AM
Thanks @Carpetman35.
The warranty will be with the manufacturer.
I'd recommend getting back in touch with our Customer Care team so they can check your account and see what the next steps would be.
Jon
19-08-2021 09:14 AM - edited 19-08-2021 09:16 AM
Hi @Carpetman35 ,
This sounds a lot like a fault with the phone so the retailer is the first party responsible for faulty goods per the below professional advice.
I highly recommend that the return should be made either via a store or the return should be properly tracked and insured as there have been reports on here of deliveries arriving but found to be empty and no longer containing the device.
https://www.which.co.uk/consumer-rights/shopping/faulty-goods
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
An investigation will be made to verify the fault so I highly recommend enclosing a note with two sentences describing how to reproduce the fault to avoid engineers deciding "no fault found". You may also want to record a video as evidence of the fault for when you no longer have the device. Good luck!
19-08-2021 09:18 AM
19-08-2021 11:02 AM
19-08-2021 11:14 AM