Hi I have the oppo X2 find pro not had it a year yet will be a year Oct 25th but the charger port on the phone keeps releasing the charger cable, it fits fine in my son's or the Mrs , but won't stay in mine, I need to send it back but do I need all the box and charger cable also do I need to unlock the phone.
I did speak to ee last week about it the lady on the phone said I will need to send it back either via EE or DPD similar people. She said it can take up to 2weeks ,
This sounds a lot like a fault with the phone so the retailer is the first party responsible for faulty goods per the below professional advice.
I highly recommend that the return should be made either via a store or the return should be properly tracked and insured as there have been reports on here of deliveries arriving but found to be empty and no longer containing the device.
An investigation will be made to verify the fault so I highly recommend enclosing a note with two sentences describing how to reproduce the fault to avoid engineers deciding "no fault found". You may also want to record a video as evidence of the fault for when you no longer have the device. Good luck!
