Changing my information

[taygan]

HI Guys

i have recieved an email telling me to call EE with some details about my order form but when i check on the website it says nothing is wrong but i had already recieved a confirmation email telling me that everything went through. Then a day later i recieved an email telling me that i had to call  EE due to the fact that there were some discrepancies with my account and the order form. I cant call in to EE to see what the problem is due to quarantine and the fact that i now dont have a phone because it broke and im waiting on the upgrade to arrive.

[Chris_B]

@taygan   You need to call as requested or your order will not be processed.  You could try using live chat via your online account.  You’ll need to wait for a pop up asking if you’ll like to live chat. 

[Katie_B]

Hello @taygan. 

Have you been able to speak with a member of our team so your order can be processed?

Katie 🙂