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Scoleman
Explorer

‎29-06-2020 05:43 PM

Hi I have recently placed an order for the iPhone 11 as an upgrade as my contract is due to end however I have not yet received an email to say that this has been processed. I have had trouble upgrading previously as my EE app says that I am not eligible however I was able to upgrade via a link I received in a text from yourselves. Unable to get through on phone or live chat 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-06-2020 06:17 PM

Hi @Scoleman 

 

Have you checked your spam/junk folders?

 

One you have a tracking number then you can track your order here:

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Scoleman
Explorer
In response to Northerner

‎29-06-2020 06:24 PM

Yes, I have checked spam and junk folders.

Shania coleman
Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Scoleman

‎30-06-2020 08:17 AM

Hi @Scoleman.

 

If you haven't received a confirmation email, I'd recommend getting in touch with our Customer Care team.

 

They will be able to check your account and give you an update on your order.

 

Jon

0 Helpful