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Scoleman
Explorer

‎29-06-2020 05:43 PM

Hi I have recently placed an order for the iPhone 11 as an upgrade as my contract is due to end however I have not yet received an email to say that this has been processed. I have had trouble upgrading previously as my EE app says that I am not eligible however I was able to upgrade via a link I received in a text from yourselves. Unable to get through on phone or live chat 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-06-2020 06:17 PM

Hi @Scoleman 

 

Have you checked your spam/junk folders?

 

One you have a tracking number then you can track your order here:

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Scoleman
Explorer
In response to Northerner

‎29-06-2020 06:24 PM

Yes, I have checked spam and junk folders.

Shania coleman
Sent from my iPhone
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Jon_K
Former EE Employee
In response to Scoleman

‎30-06-2020 08:17 AM

Hi @Scoleman.

 

If you haven't received a confirmation email, I'd recommend getting in touch with our Customer Care team.

 

They will be able to check your account and give you an update on your order.

 

Jon

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