Stac Code

[WendyR48]

Hi 

I am not sure if I am on the right forum or not, but hopefully, I can get some help. On my original order for a pay monthly sim card I put the Stac Code on it, however, this order somehow did not get processed by EE. After speaking on live chat with an agent, she re-ordered my sim card and sorted out delivery of it etc.

However, I cannot remember her asking me for a Stac Code, how I can ensure this has been done, or how can I at least do it myself? I was moving from another provider but I did not want to transfer my number? I have a disability that prevents me from using the phone for voice calls, and let's chat is not showing at all, so I wondered if it could be done via this forum or direct me to where I can do it.

Thanks

[Leanne_T]

Hello @WendyR48

Welcome to the community.

You can give your STAC to our Mobile Care Team via live chat on our get in touch page, if you select EE a chat option will show when an agent is available for you.

Thanks 🙂

Leanne.

[WendyR48]

Unfortunately when I press let's chat, there is blank boxes underneath pay monthly etc and nothing else.

[Leanne_T]

Hi @WendyR48

Thanks for coming back to me.

Did you get an email after the chat with what was discussed?

If so, did this have information about the STAC?

Thanks.

Leanne.

[WendyR48]

No, No mention of Stac code.

[WendyR48]

Hi,

I found a form online for PAC and STAC Codes and its accepted my code. Thanks for your help anyway.

[Leanne_T]

No problem @WendyR48

If you need any further help, let me know 🙂

Take care.

Leanne.