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Change from a monthly plan to a pay as you go questions

dimclean
Explorer

Hi I am stranded in Australia and have changed my monthly payment down to £20 a month from £38 but as I am not using my phone I was wondering if I could change it to a PAYG (so that I can keep my number) as from time to time Banks etc. send security codes etc. But basically I am not using my phone (not since February). Also when I changed it down to the £20 I didn't have to do anything. If I was able to change it to a PAYG would I have to put a new SIM card in. Postage here is rubbish.  If not the PAYG sim I saw a deal for £9 for a 24mth contract?  

 

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@dimclean   You can not change from a contract to a PAYG when abroad this has to be done when connected to the EE network directly as you sim will not activate as a PAYG sim. 

as for lowering the tariff if your in contract you can not lower that contract just because your not using it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@dimclean   You can not change from a contract to a PAYG when abroad this has to be done when connected to the EE network directly as you sim will not activate as a PAYG sim. 

as for lowering the tariff if your in contract you can not lower that contract just because your not using it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank you Chris B

@dimclean This may not assist you or be relevant, but the Roam Further pass allowing you to use your existing allowance in Australia & New Zealand, may assist you.

 

Otherwise, as per @Chris_B posts..