Cashback

[Jenloustew82]

I am waiting for my cashback from quidco. They are saying they are waiting for EE. I spoke to EE and they said its quidco. Im getting passed from pillar to post! The reason i switched was the incentive for cashback.. although seems pretty obvious I'm not getting it..

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[Mustrum]

Not sure if anyone on here can help you as no one has access to your account.

Did the order track on quidco?

What info do they need to see?

[Jenloustew82]

Yes it has tracked but they said they are waiting for funds of the retailer 

[Mustrum]

How long ago did your broadband go live?

[Jenloustew82]

June 2021

[Jenloustew82]

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: 6590252155
Purchase Amount: £17.00
Status Update: 22 Jul 21
Estimated payment: -

They said it was tracked and they are waiting for EE to process funds

[Jenloustew82]

13 Jun 21

EE Home Broadband

 Tracked

£55.00

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: 6590252155
Purchase Amount: £17.00
Status Update: 22 Jul 21
Estimated payment: -

[Jenloustew82]

Can EE explain why it is taking so long please. Quidco are waiting for you to process the cashback

[Jenloustew82]

Not found answer as EE have not replied

[Katie_B]

Hello @Jenloustew82. 

Thanks for coming to the community. 

The funds do not come directly from EE. 

If you wish to chase a claim I would recommend contacting Quidco directly. 

You can find some helpful timescales by visiting this 'Where is my cashback claim?' page. 

Katie 🙂