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Re: Claiming back cashback from phone deal

2npatra
Visitor

‎02-12-2021 06:49 PM - last edited on ‎03-12-2021 07:48 AM by EE Community Moderator

Hi Team,

 

I ordered (Order Number: xkoxxxxxxxxx) a new iphone 13 contract on 29th Nov by following a cashback link from TopCashback.

 

But there was no auto response from TCB after my buy. After raising a ticket with them, they're saying EE has denied the cashback stating the reason, " the network agency not identifying TopCashback as the last referrer for your transaction". 

 

Could you please help me on this else I've to cancel the order ASAP?

 

Thank you.

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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1 REPLY 1
James_B
EE Community Support Team

‎03-12-2021 07:50 AM

Hi @2npatra,

 

Welcome to the EE Community. 🙂

 

Sorry, we can't help with any third party cash back offers in the community. Please contact the referral website directly for assistance.

 

James

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