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02-12-2021 08:16 AM
I recently moved from BT to EE for SIM only deal and ported my number but when I send a message to someone the EE mobile number appears as the sender and confuses everybody?
Solved! See the answer below or view the solution in context.
02-12-2021 11:43 AM
Hi @Christaite,
Do you have Google Chat turned on in your messaging app settings? If you do, does turning it off resolve the issue?
James
02-12-2021 09:32 AM
@Christaite have you restarted the device?
02-12-2021 10:11 AM
Hi,
Yes I've turned off/on since receiving the "number transferred" confirmation.
02-12-2021 10:27 AM
Hi @Christaite,
Welcome to the EE Community. 🙂
Is your correct number displayed when you call people?
What type of phone are you using?
James
02-12-2021 11:40 AM
02-12-2021 11:43 AM
Hi @Christaite,
Do you have Google Chat turned on in your messaging app settings? If you do, does turning it off resolve the issue?
James
02-12-2021 05:43 PM
03-12-2021 07:47 AM