Number Porting

[Christaite]

I recently moved from BT to EE for SIM only deal and ported my number but when I send a message to someone the EE mobile number appears as the sender and confuses everybody?

[Chris_B]

@Christaite have you restarted the device? 

[Christaite]

Hi,

Yes I've turned off/on since receiving the "number transferred" confirmation.

[James_B]

Hi @Christaite,

Welcome to the EE Community. 🙂

Is your correct number displayed when you call people?

What type of phone are you using?

James

[Christaite]

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Hi James,

Yes my number displays correctly to folk I ring.

I have a Motorola Android phone.

Thanks

Chris

[James_B · Accepted solution]

Hi @Christaite,

Do you have Google Chat turned on in your messaging app settings? If you do, does turning it off resolve the issue?

James

[Christaite]

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James,

That fixed it!

Thank you so much.

Chris

[Christopher_G]

Lovely stuff, @Christaite

Thanks for letting us know. 🙂

Chris