Cannot install esim on MyEE app

[vvintervvinner]

Hi, I’d like to install an esim on MyEE app. I watched a YouTube how-to video, but on my phone the app somehow does not show the “Download esim” button, therefore I cannot install one. Any help?

[Chris_B]

@vvintervvinner  Have you checked to make sure your my EE app is updated to the newest version?    

[vvintervvinner]

Yes, the app is definitely the latest version.

[Christopher_G]

Could you try deleting and re-downloading the app please, @vvintervvinner?

Thanks

Chris

[chistery]

What phone have you got @vvintervvinner  and are you a pay monthly customer?

[vvintervvinner]

Hi, Chris.

I have tried that, but the situation stays the same.

[vvintervvinner]

I have an iPhone XR which I suppose is compatible with esim.

I’m using a Pay As You Go sim right now.

[chistery]

Hi @vvintervvinner 

You need to be on a pay monthly contract with EE for an eSIM.

EE do not support eSIM for PAYG.

[vvintervvinner]

Oh, alright! Thanks for your help.