Iphone

Ken59
Explorer

‎18-04-2021 06:33 PM

My iPhone touch screen has stopped working, need help please 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-04-2021 09:22 PM

@Ken59  You get a 12 month warranty with the device when you purchase it.    What iPhone model is it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ken59
Explorer

‎18-04-2021 10:47 PM

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It's the iPhone 11
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Jon_K
Former EE Employee
In response to Ken59

‎19-04-2021 08:11 AM

Hi @Ken59.

 

Have you tried a soft reset on the phone?

 

To do this, you'll need to press and hold both the power button and the volume down button at the same time until the Apple Logo appears on the screen.

 

This will usually take around 10-15 seconds.

 

Jon