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Samsung note 20 ultra

Shaylp
Valued Contributor
Valued Contributor

Hi, since I've had my upgrade to my Samsung note 20 ultra I've been recently having problems with charging, I've only used my charger that came with it and it keeps charging then not charging without the phone being moved or touched. What should I do please help? 

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Shaylp

 

Welcome to the community.

 

Could you try using a different charger or charging point please?


Chris

Hi Chris thank you for getting back to me, I did last night after I found my old charger tried that, tired changing just the plug over, also just changed the wire and tried multiple different sockets around the house alo and still no luck. 

 

Thank you 

Christopher_G
EE Community Support Team

It may be worth backing up your Samsung phone and restoring it to factory settings, @Shaylp.

 

Chris