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19-04-2021 10:41 AM
I have recently moved countries. I cancelled my contract (which was rolling anyway) this contract ended on 18th March.
I was advised that I could keep my number as pay as you go and that I would simply need to send a text message from it each month to keep it active.
However I seem to have lost all access to this number.
I still have the physical sim in my phone (new contract abroad is an eSim). The old number is nowhere to be seen in my account and I cant find where I could top it up to send any messages.
It was vital to me that I keep this number and I was assured by EE I would keep it.
Any help would be appreciated
19-04-2021 11:18 AM
Hi @chinds
All new EE PAYG SIMs need to be activated on EE's UK network before they will work abroad, this includes migrations from pay-monthly.
If you have swapped from pay-monthly to PAYG whilst abroad, I'm afraid you'll need to use that SIM in the UK first.
This is separate from any issues with your myEE online login, but there is no workaround from this requirement.
19-04-2021 11:21 AM
19-04-2021 11:26 AM
Unfortunately, you're not the first person on this forum to say this.
You only need to be aware of the PAYG hibernation policy which could become an issue if your SIM isn't used for a chargeable action within 179 days.