Cannot connect to EE WiFi auto

[Sniti11]

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service. 

Help? 

[urban4692]

Every station 

[James_B]

Hi @urban4692,

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help. 🙂

James

[urban4692]

I have. They said the 9527 number is not working at their end. I've called back 5 times asking for an update and I have to explain everything from scratch. Then they say "ah ok, I figured it out, it's all fixed". And guess what - it's not all fixed. 

It's really frustrating that I've spent many hours trying to help EE fix an EE problem when it seems different teams aren't talking to each other. 

[James_B]

Hi @urban4692,

I'm very sorry to hear that our Tech Gurus haven't been able to resolve this issue after your recent calls. Please get back in touch to let them know the most recent fix hasn't resolved the issue for you.

Thanks

James

[kvanstaden]

I am having the exact same issue on my Samsung S10... I have tried everything that support has mentioned on a call and in this thread. Has anyone discovered a fix for this. I am looking to sign a two year deal with EE in January, but this is a definite deal breaker. Thx

[urban4692]

Yep, the fix turned out to be incredibly simple (and one that customer service didn't think would work but gave it a try anyway). It's this:

You call 150 and get them to switch off the TfL wifi add on from your account, and then add it back on (straight away is fine - no need to wait 24hrs etc). 

You might need to insist, since they will probably say that won't work. 

Try that and let us know how it goes. 

[XRaySpeX]

Good old Reboot wins again!