Cannot connect to EE WiFi auto

[Sniti11]

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service. 

Help? 

[Nadia88]

Hi Chris

I'm afraid that didnt work! Still no luck connecting on tube.

thanks 

[Christopher_G]

Thanks for trying, @Nadia88

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks 🙂

Chris

[Asanteman]

Hi, 

I have a Xiaomi 10 and I cannot log in to ee auto WiFi on the underground. 

It keeps asking for username and password.

I have tried reset number and no luck.

Help?

[James_B]

Hi @Asanteman,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

[urban4692]

I've got a similar problem. When I text EEWIFI to 9572, the message just doesn't go through.

I have topped up £10 in the past month, and all other texts work fine.

[James_B]

Hi @urban4692,

Welcome to the EE Community. 🙂

What type of phone are you using?

Are you on a pay monthly or pay as you go plan?

James

[urban4692]

Hi James, thank you. It's an iPhone 12 on PAYG. 

[James_B]

Hi @urban4692,

iOS devices should connect to EE WiFi automatically, there's no need to set it up via text.

Have you topped up with at least £5 in the last 30 days?

James

[urban4692]

Hi James, yes I know it should connect automatically. When I click on EE Wifi Auto is says "can not connect to network". 

And yes, I topped up £10 two weeks ago. 

[James_B]

Hi @urban4692,

Do you only have this issue at one particular underground station or everywhere?

James