Cannot Connect Galaxy Watch 3 4G to Network

[eeuser112233]

Grabbed the Galaxy Watch 3 on top of my current contract.

Whenever I check "Set up a mobile plan" on the app, the response is always "EE doesn't offer mobile plans for your watch".

I asked EE about this already and I was sent a replacement SIM QR code. However, there doesn't seem to be an intuitive way to use the QR code anywhere. 

I'm doing this via a One Plus 3 phone.

Can someone point me in the right direction?

Thanks.

[Leanne_T]

Hi @eeuser112233

I am very sorry, the Samsung Galaxy Watch 4G can only be connected to compatible Samsung devices on the EE network.

You will need one of the following Samsung phones on a pay monthly or SIM Only EE account;

• Samsung Galaxy A Series 2017 and Newer
• Samsung Galaxy J Series 2017 and Newer
• Samsung Galaxy Note 8 and Newer
• Samsung Galaxy S7 and Newer
• Samsung Galaxy Xcover 4 and Newer

Where did you purchase the watch?

Leanne.

[eeuser112233]

I was called by someone from EE to add it to my account, after having a conversation with her that my S10+ was stolen and therefore I am using a One Plus 3.

I was then told that the phone would be independently functioning as its own device.

[Leanne_T]

Hi @eeuser112233

I see, thanks for coming back to me.

Was this connecting to Bluetooth?

To use the 4G connection you would need a compatible device.

Leanne.

[eeuser112233]

Yes I have to currently connect via bluetooth.

That is a shame.

The EE sales lady explained that I'd be able to use the device independently after I explained that I did not have a compatible Samsung device.

[Leanne_T]

I am sorry @eeuser112233

If you would like to discuss your options please give us a call on 150, our Mobile Care team will be able to help you further.

Leanne.