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28-11-2021 11:56 AM
Hello, I've tried several stations and many times "forgetting" the wireless network, but it always fail to connect.
Anything different I should do on my side? PAYG customer with direct debit enabled, so I'm never far from topping up.
28-11-2021 02:02 PM
Hi @rogervn
Welcome to the community.
Has this ever worked for you or are you setting it up for the first time?
Chris
28-11-2021 11:38 PM
Hello @Christopher_G, it has never worked, it's the first time time I tried to set it up after activating my sim.
29-11-2021 08:44 AM
29-11-2021 01:39 PM
@Christopher_G, it's an Android phone. Pixel 4xl.
29-11-2021 01:43 PM
Thanks, @rogervn
Our London Underground WiFi help page says to follow these steps to connect:
once underground, turn on your WiFi
select EE WiFi-Auto from the list of networks
set the ‘access method’ to EAP
set your ‘EAP method’ to SIM
Did you follow those steps?
Chris
29-11-2021 07:47 PM
@Christopher_G, yes, I still went further on searching for troubleshooting steps and did repeatedly forget the WiFi on different days and tried to reconfigure it again from scratch with the EAP and SIM parameters.
It always keep on trying to connect and then it fails with "Authentication problem"
30-11-2021 08:32 AM
Thanks @rogervn
Thanks for coming back to us.
I've sent you a private message on here for some further details.
Speak soon.
Leanne.