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Can't connect to London underground wifi

EELondonUser
Investigator
Investigator

‎19-10-2021 10:21 PM - edited ‎19-10-2021 10:22 PM

Hello,

I bought a 15 pound pay as you go sim a couple of months ago. I have topped up a couple of times during that time with 15 pounds each month. Unfortunately, I still can't connect to the London Underground wifi. I'm on android and I keep getting authentication error even tho I set authentication to eap sim

Is there anything else that I have to do?

Thanks

 

Cheers

 

0 Helpful
6 REPLIES 6
James_B
EE Community Support Team

‎20-10-2021 08:43 AM

Hi @EELondonUser,

 

Welcome to the EE Community. 🙂

 

When was the last time you topped up?

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎20-10-2021 12:27 PM

You need to have topped-up in the last 30 days to be able to use WiFi on the London Underground.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
EELondonUser
Investigator
Investigator
In response to XRaySpeX

‎20-10-2021 01:21 PM

Hello, I last topped up 15 pounds on the 5th or 6th of October. I tried it at multiple occasions after the top up, e.g. ylthe next day, a week later etc.

 

Cheers

0 Helpful
Katie_B
EE Community Support Team
In response to EELondonUser

‎20-10-2021 03:20 PM

Hello @EELondonUser. 

 

Thanks for confirming. 

 

I would recommend reporting this to our technical care team who can look into this further for you. 

 

Katie 🙂

0 Helpful
EELondonUser
Investigator
Investigator
In response to Katie_B

‎22-10-2021 12:04 AM

Thank you for the responses. How can I get in contact with the technical care team?

 

Cheers

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to EELondonUser

‎22-10-2021 12:07 AM

See "Contact EE" above R.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful