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Pixel 6 Pro can't connect to 5G

chris909
Contributor
Contributor

‎04-11-2021 08:13 PM

My new Pixel 6 Pro (three days old) can't connect to the 5G network. I've tested in central London.

 

When accessing the advanced settings (Dialling *#*#4636#*#* for the hidden phone status page) my "NR status" is "RESTRICTED". Set preferred network type is set to NR/LTE/GSM/WCDMA.

 

Thanks.

4 REPLIES 4
Chiliuk
Investigator
Investigator

‎04-11-2021 08:18 PM

I had this problem with the base 6 model (also in London).

 

Try and perform a network reset (switch to another network for a few minutes and then back to EE) and see if you get 5G back.  

 

The issue I found is that with WiFi calling enabled it loses 5G again but since disabling it it has worked fine.

 

 

tomlindley
Explorer
In response to Chiliuk

‎08-11-2021 03:42 PM

I also have just encountered this issue and seem to have resolved it but not sure which step was the solution!

 

My Pixel 6 Pro connected fine to 5G when I received it on Oct. 28th but, as of two days ago, was stuck on 4G.

 

My NR state was also RESTRICTED. I enabled WiFi Calling around the 1st November and 5G still worked fine. I have absolutely no idea what changed in the last 2 days.

 

I called 150 and spoke with some helpful agents, but they weren't totally sure what had happened. They switched me to a new, identical 5G plan but it didn't seem to affect the connection. 

 

Once I saw this page I turned off WiFi Calling and connected to a different network for 5 minutes. As I write this my phone has just rejoined the EE 5G network! 

 

I did notice that initially I couldn't turn off WiFi Calling - the toggle didn't move. I had to switch off the EE Sim in the settings and then re-enable it before I was able to use the toggle. Obviously I'm guessing, but WiFi Calling does seem like the culprit.

 

I have ordered a replacement eSim (currently using a physical Sim) to see if this changes anything. 

 

Many thanks for the helpful suggestions!

0 Helpful
Eurotrader
Investigator
Investigator
In response to tomlindley

‎15-11-2021 07:19 AM

Also having issues with pixel 6 pro.

 

In order to get 5g I have to deselect automatically select network and then select another network e.g. Vodafone. 

 

After phone says could not connect to Vodafone I reselect EE and hey presto I have 5g.

 

Be nice not to have to do that though.

 

 

 

 

0 Helpful
tomlindley
Explorer
In response to tomlindley

‎16-11-2021 11:15 AM - edited ‎16-11-2021 11:15 AM

  • This is an update to my post above. Since switching from a physical SIM to an eSIM, WiFi Calling seems to work fine and the phone reconnects to the 5G network without any issues.
0 Helpful