Cancelling a payment

Lar4
Visitor

‎26-02-2021 10:11 AM

I made a payment by mistake I thought I was topping up online then realised I’d ordered a new sim only plan , how do I cancel that payment

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2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎26-02-2021 10:30 AM

You need to call EE to cancel the Sim Only plan.

 

If you are quick they maybe able to do it before they send the sim out to you.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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Leanne_T
EE Community Support Team

‎26-02-2021 11:52 AM

Hi @Lar4

 

Thanks for coming to the community. 

 

Please follow @BrendonH's advice and give us a call on either 150 or 0800 956 6000, and the team will be happy to get this looked into for you. 

 

Let us know how you get on 🙂

 

Leanne.

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