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Cancelled upgrade - refund for phone cost

shipikin
Visitor

‎24-02-2020 06:48 PM

Hi all - was wondering if anyone could help with this please?

 

I did my upgrade and paid £50 phone cost earlier this month and the phone was out of stock. I changed my mind today and went onto live chat - they cancelled my upgrade. I've just put through a new upgrade with a different phone instead. Will my £50 phone cost for the cancelled upgrade be automatically refunded? I didn't think of it until I was paying the £70 phone cost for the upgrade I've just done tonight and can't find the chat bubble to ask again.

 

If anyone has any information I'd be much obliged!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎24-02-2020 08:01 PM

@shipikin   It should be refunded but call customer services and speak with someone as it’s much quicker to sort this out. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎25-02-2020 08:31 AM

Hi @shipikin

 

Welcome to the community.

 

The payment should be credited to your EE account within 5 days of the return.

 

Our Mobile Care team will be able to give information on whether it will be/has been deducted from your EE account balance or refunded to the card you paid with.


Chris

0 Helpful