Question about my recent upgrade

siandrake · ‎25-02-2020

Hello, I have 2 phones on my account as one belongs to my son. He was due an upgrade which we did at the weekend, a new phone has arrived with a new sim card. can I please check that the upgrade is for the mobile number ending 1083.

Also i wanted the greater data option at £30 a month instead of £28, when on the website I noticed that this was on the devise ending 4994, i did not complete the purchase but i have been given the extra data which I do not need.

Can you please check as the website in not clear.

Thanks

Sian Foster

XRaySpeX · ‎25-02-2020

This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎26-02-2020

HI @siandrake

Welcome to the community. 🙂

Our Mobile Care team have access to your account and will be able to check this for you and look into it further.

Let us know how you get on.

Chris

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Question about my recent upgrade