Question about my recent upgrade
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-02-2020 06:58 PM
Hello, I have 2 phones on my account as one belongs to my son. He was due an upgrade which we did at the weekend, a new phone has arrived with a new sim card. can I please check that the upgrade is for the mobile number ending 1083.
Also i wanted the greater data option at £30 a month instead of £28, when on the website I noticed that this was on the devise ending 4994, i did not complete the purchase but i have been given the extra data which I do not need.
Can you please check as the website in not clear.
Thanks
Sian Foster
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-02-2020 07:01 PM
This user discussion forum can have no access to your specific account. You need to query this with CS.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
26-02-2020 08:27 AM
HI @siandrake
Welcome to the community. 🙂
Our Mobile Care team have access to your account and will be able to check this for you and look into it further.
Let us know how you get on.
Chris
