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upgraded two days ago but no money taken ?

leelph
Explorer

Hi 

i upgraded early to a 11 pro max but no money have been taken for the upgrade and i am still being offered a early upgrade on the ee portal 

 

i have a confirmation email but the order tracker also is not working 

 

anyone had this before ? was going to go through the process of upgrading again but worried it will confuse thing more  

 

thanks 

 

lee

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Your upgrade won't appear until your next bill & your payment won't be taken until about a week later.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

thanks for the reply got an additional email which stated they need more information but it was due to the phone being out of stock so i am now on the waiting list but at least i know its all sorted now  

XRaySpeX
EE Community Star
EE Community Star

You won't be liable to pay any money until after the phone is dispatched to you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP