Error trying to upgrade

[Jim81]

Hi, I've been trying to do an early upgrade, but it keeps giving me the error message:
"sorry there has been a problem processing this request".

Not sure why it's doing that or how to fix it. I've tried on my phone and a desktop browser and I get the same error. I tried re-entering the address and payment details and they're correct. Any ideas?

[Chris_B]

@Jim81   Try calling customer services. They might even offer you a better deal if you ask. 

[Leanne_T]

Morning @Jim81

Thanks for coming to the community 🙂

That is great advice from @Chris_B if you call us on 150, we will be able to get your My EE account looked into and help you with your upgrade 🙂

Let us know how you get on.

Leanne.

[Jim81]

Yeah I really don't like making phone calls. I realise the irony of that given that I'm trying to buy a new phone. But I was hoping to get in touch with customer services by email or live chat.

[James_B]

Hi @Jim81,

If you login to your My EE account and visit the online shop you should see an option to chat with the team pop up.

Hope this helps.

James