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Cancelled contract when it ended but still being charged

Jas1242
Explorer

‎23-08-2021 12:29 AM

I cancelled my tablet contract as it was coming to an end and did not want to renew. I've been charged 33 pounds on top of my phone bill, twice since then. But i was not aware I would be charged and for what reason, I thought maybe once, but its happened a second time and I'm questioning whether I want to renew my phone contract next year if I'm being charged fees.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2021 12:33 AM

How did you cancel it? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Jas1242
Explorer
In response to XRaySpeX

‎23-08-2021 08:11 AM

I contacted EE

Get Outlook for Android
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Chris_B
EE Community Star
EE Community Star
In response to Jas1242

‎23-08-2021 08:22 AM

@Jas1242  I think you need to call customer services and give notice.  Inform them that you have already done this and your still being charged. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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