I did not receive sim yet

[Sarb0]

I ordered sim card on 7 July. But I have not received it yet.

[Chris_B]

@Sarb0  did you get confirmation of your order ? This will of been an email. 

[Sarb0]

Yes. It is saying "your sim is on its way"

[Chris_B]

@Sarb0  sim cards are sent out second-class Royal mail if you’ve not received it by at least Wednesday I will give customer service call to make sure it has been posted. 

[Sarb0]

I have not received sim yet.

[chistery]

Have you had your post delivery today, @Sarb0 ?

Are you near an EE store? You could go in with ID and get a replacement SIM. Or call EE, and they'll post another one and you'll have to wait again.

[Sarb0]

No,I did not have post delivery today yet.

[chistery]

Fingers crossed it turns up today then @Sarb0 but it doesn't help that Royal Mail are experiencing service issues still so things are taking longer than normal

I still don't know why EE think 2nd class post is acceptable though. They use 1st class for PAYG.

[Bilalroman550]

I didn't receive it can you send me another one with my number?

[Jon_K]

Hi @Bilalroman550.

Welcome to the community.

You can pop into your local EE Store for a SIM card, or you can give us a call or order one online if you're unable to get to a store.

Have a look at our SIM Card Replacement help page for more information.

Jon