Hi there,
I'm hoping someone from EE can finally take ownership of an issue before we end up in court.
TLDR version:
1. Ordered an iPad Pro 12.9 5G on 25th May 2021.
2. EE Website (both personal and business) stated it was in stock for next day delivery.
3. Nothing received on 26 of May. Called to enquire and was told the website was wrong and the device was not in stock. It would likely be 2 weeks.
5. Disappointed in EE and cancelled the order on the phone. Ordered from Vodafone and the device arrived in the morning (despite being ordered at almost 8pm). Note that I have a screenshot of the EE order status page confirming the cancelled order.
6. Come 1st of July, 5 weeks after ordering an item which claimed to be in stock, the device arrives. We are being billed for this order despite being cancelled weeks before it arrived.
7. Item was not signed for as the DPD driver ran way from the door.
8. Contacted EE on the 2nd of July 2021. Was advised someone would call me back regarding the "return" but no one did.
9. Called again on 12th of July 2021. Gentleman from Channel Returns took his time and sorted out a collection and provided £30 of compensation. No courier came to collect the device. No sign of a £30 credit either.
10. Called again today and was advised EE have no facility to arrange for collections. Agent claimed they couldn't see notes left by the EE team member from last week I was advised my only escalation would be to contact the ombudsman.
Essentially, EE have entered us into what is a fraudulent contract / error on EE's part. This is not my problem to sort out...Please help!
