I have replied 'yes' on multiple occasions and been told they cannot add teh £5 unlimited data pass and it expires at midnight tonight. What should I do?
Yup, same here. I've tweeted @EE several times today, PM'd them on FB, commented on an EE thread on there too. They keep telling me the same thing. Which is.... nothing!!!
I have tried to reply to the text with 'YES' a few times, and just get the message that 'Number formatted incorrectly' - that's their number, as I'm just replying to the text.
I hope that EE honours this!!
Perhaps they're hoping that they won't have to give us the deal, claiming that it's after midnight (I won't be surprised if I try to send again and THEN it'll come up with a message saying - sorry, it's after midnight'...
The last time this came up for me, the online chat people knew nothing about it.
In my case, I waited until after midnight and it billed incorrectly at the £10/mth earlier offer (first bill of £10+£10 for a month ahead).
I got the incorrect billing reversed but in hindsight should have requested the service provider adjusted the billing to honour the invitation to treat.
I'm sorry to hear you're having problems purchasing a data pass. Please get in touch with Customer Care who'll be able to access your account and look into this for you.
