Can't top up mobile WIFI

[AndyP29]

Hi,

When I try and top up my mobile WIFI it takes me to a page that says "Make a payment", below this it shows my number and below that it shows "continue", when I press continue it just reloads the page, can anyone tell me why?

[Christopher_B]

Hi @AndyP29

Welcome to the EE Community 😊

I hope you're well and having an cracking Monday, are you up to much or is it a chilled one?

Could you please try deleting the cache and cookies in the browser you're using?

Once you've done that please try the top up again and let me know if it works.

Thanks

Chris

[AndyP29]

Hi,

After deleting cache and cookies it still doesn't work, any ideas now?

[Christopher_B]

@AndyP29 Thanks for trying that I appreciate it.

Could you try using a different browser and let me know if you have any luck?

Thanks 

Chris

[AndyP29]

Hi,

Thanks for your reply, still doesn't work.

[Christopher_B]

@AndyP29 are you able to try processing this on a different device?

Thanks 

Chris

[AndyP29]

Hi,

With a different device it still has the same problem.

[Christopher_B]

Thanks for trying that @AndyP29

As it's still not working I would suggest having a chat with our Tech Gurus so they can take a deeper look into this with you.

Thanks

Chris