Can't log in to my ee app

[Supermansson]

Hi, I can't seem to log in to the app or the website, just the community. It's been going on for a couple of months now and I can't even look at my usage data. 

[Zachary_J]

Hi, I am a customer of your data provider from 2020 and somehow I cannot gain access to the ee app.

I have reinstalled the app. 

I have also tried force stopping it but it's not working. Can a EE representative please reach out as soon as possible. 

[Katie_B]

Hello @Zachary_J. 

Welcome to the community. 

I am sorry to hear you cannot log in to the app. 

Do you receive an error message?

Speak soon, 

Katie 🙂