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Apple Full Works Subscriptions …

royzer76
Established Contributor
Established Contributor

‎04-10-2021 06:51 PM

Hi.

 

I have just upgraded my iPhone 12 Pro Max to the iPhone 13 Pro Max … using ‘anytime upgrade’ which is part of the Full Works Plan.

 

Last year when I started the Full Works Plan I got texts from EE with links to 2 year subscriptions of Apple Arcade, Apple TV and Apple Music.

 

Should I not have received these texts again to restart the subs for a new two year period?? Currently they are due to expire at the end of 2022. Assuming I don’t early upgrade this time around that means my subs will expire before my new phone contract does in 2023!

 

I hope that makes sense.

 

Should I cancel the existing subscriptions??

 

Thanks.

 

 

0 Helpful
7 REPLIES 7
Christopher_G
EE Community Support Team

‎05-10-2021 09:13 AM

Hi @royzer76

 

Have you received your new phone and has your new plan started?


Chris

0 Helpful
royzer76
Established Contributor
Established Contributor
In response to Christopher_G

‎12-10-2021 11:51 AM

Hi @Christopher_G … sorry for delayed reply. Yes phone received and new plan started.

0 Helpful
Christopher_G
EE Community Support Team
In response to royzer76

‎12-10-2021 02:18 PM

Which plan did you choose for your new upgrade, @royzer76?

 

It should tell you which plan you're on in your My EE account or on the bill.


Chris

0 Helpful
mxt10
Investigator
Investigator

‎12-10-2021 02:37 PM

@royzer76 If you go onto your MyEE app, you’ll be able to chose it under Plans and Add-Ons and then ‘My Benefits.’ It comes up with the option to chose three different ones as it’s a full works plan. Hope that helps!

0 Helpful
royzer76
Established Contributor
Established Contributor
In response to Christopher_G

‎14-10-2021 11:41 PM - edited ‎14-10-2021 11:42 PM

@Christopher_G … Apple Full Works … I already had this plan … started Nov 20 … upgraded last month using early upgrade … still Apple Full Works for a new 24 months.

 

My issue is that my Apple Subscriptions haven’t extended to cover the 24 months of my new contract … they are still due to expire (become payable) in Nov 22 which is inline with my original plan from Nov 20. My recent upgrade should have these Apple subscriptions now run until 2023 … I can’t find a way to extend them … meaning they’ll effectively end before my contract does.

0 Helpful
royzer76
Established Contributor
Established Contributor
In response to mxt10

‎14-10-2021 11:45 PM

Hi @mxt10 thanks for your reply. They are already switched on as I already had a full works plan.

 

I upgraded using early upgrade … so a new 24 month plan … but the Apple subs haven’t renewed for the new 24 month period … they’ve stuck to the original date from the previous plan.

0 Helpful
Katie_B
EE Community Support Team
In response to royzer76

‎15-10-2021 07:53 AM

Hello @royzer76. 

 

Thanks for getting back to us. 

 

I have sent you a private message to gather more details. 

 

Speak soon, 

 

Katie 🙂

0 Helpful