Can't get into the MyEE Account or App

[pcg33kuk]

So, I have just got a PAYG sim card to test some devices, and have setup an My ee account, can log in to My EE but then get this error:

Not a great first experience or impression.....

Any idea's??

[Katie_B]

Hello @pcg33kuk. 

Welcome to the community.

Have you previously had a My EE account for either pay monthly or home broadband?

Speak soon, 

Katie.

[pcg33kuk]

Not on that email address that I can recall, if i did it was over 7 years ago....

[Katie_B]

Thanks for getting back to me @pcg33kuk. 

Is the SIM active?

Katie 🙂

[pcg33kuk]

The new SIM is yes.

The old one was closed down 7 years ago, when I closed the account.

[Katie_B]

Thanks for confirming @pcg33kuk. 

Have you tried another browser?

Katie 🙂

[pcg33kuk]

Yep,

Tried them all, Firefox, Opera, Edge, Chrome, Konqueror...

Tried clearing cookies, using 4G as well as my local network, nowt works

[Katie_B]

Hi @pcg33kuk. 

When you have a moment please check your community private messages. 

Katie.