@wezmeister17 , Do you have a 5G plan? If not then you will not get 5G. Looking at what you have written, it appears you do. Where did you get your IPhone from?
Unfortunately I cannot test 5G, as where I live, it is not available at present, but is on its way.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
