Can’t confirm an order

[PwAnim]

Ordered a sim only package online and received an email order confirmation but was asked to call customer service to discuss. When I called the advisor couldn’t look up the order as needed an xko reference but I didn’t receive one in the email. HELP!!!

[Leanne_T]

Hi @PwAnim

Thanks for coming to the community.

I am sorry to hear this, I would suggest giving us another call on the number provided in the email and giving some extra account details to see if the order can be located.

Let me know how you get on 🙂

Thanks.

Leanne.