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Can’t complete checkout - upgrade

Nand_maclaren
Explorer

‎07-04-2020 08:47 PM

I’ve been trying to upgrade for 2 weeks now, everyday. I get right through to payment, and on my mobile once I enter my card details and submit payment the page comes up ‘oops! Something went wrong’. On my laptop I don’t even get to the card details before it says ‘the page cannot be found’. I asked someone on the online chat help but all he said was ‘it shouldn’t be doing that, try again’. I need to upgrade ASAP and this is so frustrating! Can anyone please help?? 

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎07-04-2020 10:03 PM

Hi @Nand_maclaren 

 

Welcome to the EE Community,

 

If you contact customer services on 150 and select the option to upgrade a advisor will be happy to process your upgrade order for you.

 

Thanks,

 

David.

 

 

0 Helpful
Nand_maclaren
Explorer
In response to David

‎08-04-2020 04:21 PM

Thank you. I didn’t like to call as it says for urgent queries only and a wait time of up to an hour, but I got straight through and sorted. 

Thanks again.

Amanda 

0 Helpful