Can I remove loyalty discount?

[Finlay2]

My partner works for BT and had given me the 30% friends and family discount code which can only be used when applied online. I can’t add it to my contract though as EE are giving me 10% loyalty discount. Is there anyway I can remove the loyalty discount so I’m able to apply it.

Thanks 

Finlay 

[Chris_B]

@Finlay2  You can not add it mid contact you need to apply it when upgrading or taking out a new contract 

[Leanne_T]

Hi @Finlay2

Thanks for coming to the community. 

Are you upgrading or adding a new additional contract? 

Speak soon 🙂

Leanne. 

[tiacs97]

I am upgrading my contract, and I have an NHS discount to add, but EE are giving me a 10% loyalty discount, I want to remove the discount to add the NHS discount so that I can purchase online. Is this possible? 

[Chris_B]

@tiacs97  You’ll have to speak with customer services to request that.