Hi is there any way I could chat to some one online , I have list my phone and cannot call also the stores are closed so I can’t pop in .
I have had an EE sim for years and built up my plan with boost I have recently lost my phone , I was wondering if I could get a new sim with the same number.
@Fayelynch To request a replacement SIM card you need to call customer service. You can use any phone to call. You can dial this number +44-800-956-6000
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Thanks Chris , the problem is I can’t actually ring as my phone is lost and I don’t have access to another as my friends and family are self isolating.
@Fayelynch Live chat is only available to contact customers and unfortunately you cannot use the online order form to request replacement Sim card as EE will send you a code via a text message which obviously you’ll not receive so you will need to call customer services to order a replacement SIM card. As of tomorrow if you live alone you’ll be able to have contact with another house hold but only that other house hold.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
